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MAINTENANCE AND REPAIR

Service involves maintaining all makes and models of commercial and residential elevators and accessibility systems. We have factory-trained service technicians familiar with all makes and models. We customize service plans to fit your individual needs including 24/7 emergency service.
Owners Manual

 

Services
Preventative Maintenance Program
Included
Included
Included
Limited
Parts Repair and Replacement
Included
Included
Included
Not Included
Quality Assurance
Included
Included
Included
Included
Service Request During Normal Working Hours
Included
Included
Included
Not Included
After Hours Service Request
Included
OT Premium Labor
Not Included
Not Included
Not Included
VIEW™
Included
Included

Optional
(Included if Checked)

Not Included
VISTA®
Included
(If Checked)
Included
(If Checked)
Optional
(Included if Checked)
Not Included
SOUNDNET®
Included
(If Checked)
Included
(If Checked)
Optional
(Included if Checked)
Optional
(Included if Checked)
Periodic Safety Testing
Included
(If Checked)
Included
(If Checked)
Optional
(Included if Checked)
Optional
(Included if Checked)

 

 

TEAMService

Platinum Premier Contract


TEAMService Platinum Premier virtually eliminates non-budgetable expenses.
  • Comprehensive Preventative Maintenance: examine, lubricate, adjust and document.
  • Full Coverage Parts Replacement: Even major parts are included –you pay nothing.
  • After-Hours Service: On all after hours service requests, we will absorb straight time and overtime premium expenses. Service requests are defined as minor adjustments or emergency entrapments.
  • VIEW™: Allows you to monitor all of your service activity on-line, from anywhere, day or night. Easy to use, thoroughly customizable.
  • VISTA Remote Monitoring®: 24/7 remote monitoring for all elevator systems. Any critical event is relayed to your local office and the appropriate action will be taken.
  • SoundNet®: Your round-the-clock safety net. A national call center staffed by professionals trained to handle emergency situations. All calls are digitally documented.
  • Quality Assurance: Our internal quality control program insures optimum and reliable operation of your elevator equipment.
  • Annual Safety Testing: Guaranteed code compliance.
Platinum Premier puts at your service all the interlocking components of our system, for one set fee.
 

Platinum Contract


TEAMService Platinum is one of the most comprehensive maintenance programs available today. Platinum puts at your service all the interlocking components of our system:
  • Comprehensive Preventative Maintenance: examine, lubricate, adjust and document.
  • Full Coverage Parts Replacement: Even major parts are included –you pay nothing.
  • After-Hours Service: With our Platinum program you pay only the overtime portion of after hours service.
  • VIEW™: Allows you to monitor all of your service activity on-line, from anywhere, day or night. Easy to use, thoroughly customizable.
  • VISTA Remote Monitoring: 24/7 remote monitoring for all elevator systems. Any critical event is relayed to your local office and the appropriate action will be taken. Many times before you are aware of it.
  • SoundNet: Your round-the-clock safety net. A national call center staffed by professionals trained to handle emergency situations. All calls are digitally documented.
  • Quality Assurance: Our internal quality control program insures optimum and reliable operation of your elevator equipment.
  • Annual Safety Testing: Guaranteed code compliance.

Gold Contract


TEAMService Gold gives you thorough preventative maintenance plus full coverage on parts. Gold service is complete service.
  • Comprehensive Preventative Maintenance: examine, lubricate, adjust and document.
  • Full Coverage Parts Replacement: Even major parts are included – you pay nothing.
  • After Hours Service: Regular rates.
  • Quality Assurance: Our internal quality control program insures optimum and reliable operation of your elevator equipment.

Bronze Contract

TEAMService Bronze gives you peace of mind at minimal cost with dependable examination and lubrication service.  This service includes examination, cleaning and lubrication of parts.

This limited preventative maintenance program provides reliable service for buildings that do not require the full package. With the addition of VISTA Remote Monitoring®, you can rest assured that ThyssenKrupp Elevator is monitoring your investment around the clock.